Terms & Conditions

These terms apply to physiotherapy home visits and online video sessions provided by LifeWell Physio. Anything specifically agreed with you on WhatsApp or in writing takes precedence.

Not emergency care

Physiotherapy is not emergency medical care. For chest pain, sudden weakness or numbness, breathing difficulty, a serious fall or injury, call 108 or go to the nearest hospital. Information on this website is general education, not a diagnosis.

Booking a visit

Visits are confirmed on WhatsApp or by phone with the date, time window and fee. Please share relevant reports, medicines and medical history before or at the first visit. A responsible adult should be present for visits to children and, where possible, for elderly or high-risk patients.

Fees & payment

Fees depend on the condition, type of session and number of sessions, and are always confirmed before the first visit. Payment is due at the end of each session unless a package is agreed. Packages are valid for the period agreed at purchase.

Cancellations

Please tell us at least 2–3 hours before the visit if you need to cancel or reschedule. Repeated late cancellations may be charged as agreed.

Online sessions

Online sessions are offered only when the physiotherapist considers them safe. You are responsible for a safe exercise space and, where advised, a family member present. If the physiotherapist feels an in-person assessment is needed, a home visit will be suggested.

Treatment outcomes

Recovery varies from person to person. We explain realistic goals and timelines, but no specific result can be guaranteed. Following the home exercise programme makes a big difference.

Contact

Questions about these terms? WhatsApp or call +91 96361 84465, or email lifewellphysio@gmail.com.